Known Issues

 

 

The following table lists the known issues for the version 3.0.5 release. If a workaround is available, it is noted in the table.

Category

Issue ID

Found in Release

Description

Workaround

Active Directory Server

VIDEO-85246

3.0

Setting the Security Profile to Maximum during the Setup Wizard causes External Authentication to be enabled. Although administrators can create local user IDs and passwords, local users will not be able to access the HDX system as long as External Authentication is enabled.

After you complete the Setup Wizard, go to System > Admin Settings > General Settings > Security > External Authentication and disable the Enable Active Directory Authentication setting to enable local users to access the system.

Analog Phone

VIDEO-80791

2.6

Incoming calls from analog phones do not display on the Recent Calls screen.

 

Analog Phone

VIDEO-73949

2.5.0.4

Do not use the analog phone connector if you are using as HDX 9000 series system in Hong Kong or South Africa. If your HDX 9000 series system came with a telephone adapter, refer to the accompanying telephone adapter setup sheet for information on whether the adapter is needed in your area.

 

API

VIDEO-95475

2.6.1.3

The API command answer phone does not always return feedback.

 

API

VIDEO-95466

3.0.4

When using a camera near API command and switching back to camera 1, auto-tracking is not re-enabled.

 

API

VIDEO-51280

1.0

The remotecontrol enable all command does not work after disabling the remote. Use remotecontrol disable none to enable the remote control buttons.

 

API

VIDEO-55286

1.0.2

state[ALLOCATED]

cs: call[38] chan[0] dialstr[172.26.48.42] state[RINGING]

cs: call[38] chan[0] dialstr[172.26.48.42] state[BONDING]

cs: call[38] chan[0] dialstr[172.26.48.42] state[COMPLETE]

active: call[38] speed[512]

The notification in boldface is not applicable to calls made to and received from IP end points.

 

API

VIDEO-97277

3.0.5

API command: unexpected successful response for “vcraudioout” commands on HDX7000 Rev D.

 

Audio

VIDEO-55634

1.0.1

If you establish multiple calls between the two systems, you may experience audio feedback.

 

Audio

VIDEO-60669

2.0

Incoming voice calls do not work in a password-protected conference.

 

Audio

VIDEO-70543

2.5

When you plug a headset into the HDX 4000 series system panel, the system’s built-in microphones and any attached microphones are automatically muted even though the Enable Polycom Microphones and Enable Built-In Microphones configuration settings remain selected.

 

Audio

VIDEO-69705

2.5

Starting with the release 2.5, HDX systems do not play music while restarting. HDX systems running software version 2.6 play an announcement tone once the system has been successfully restarted.

 

Audio

VIDEO-69796

2.5

You cannot enable or disable Stereo while in a call.

 

Audio

VIDEO-69797

2.5

Do not connect or disconnect a Polycom SoundStation IP 7000 conference phone or HDX system digital microphones while in a call. Doing so may result in some anomalous behavior such as audio coming out both the conference phone and HDX system. To restore normal operation, hang up the call.

 

Audio

VIDEO-71505

2.5.0.1

Volume changes made during the setup wizard are lost when the system restarts.

 

Audio

VIDEO-97677

-

When the Polycom StereoSurround setting is enabled on HDX 4000 series systems, audio might drop during a call that connects to a Virtual Meeting Room (VMR) through the Polycom Halo H.323 Meet-Me Service. Polycom Halo H.323 Meet-Me Service users must disable the Enable Polycom StereoSurround setting in HDX 4000 series systems by navigating to Admin Settings > Audio Settings.

 

Calling

VIDEO-91639

3.0.2

During multipoint video conference calls using the Lync Server, the video conference session might not completely disconnect when the Organizer disconnects from the conference. This behavior depends upon how Meeting Policies are configured on the Lync Server, and might be observed when the Lync Client is the organizer or when the HDX system is the organizer.

 

Calling

VIDEO-78158

2.6

Meeting passwords are not supported in SIP calls.

Use H.323 for calls that require meeting passwords.

Calling

VIDEO-51286

1.0

Calls dialed using analog voice lines will not roll over to other call types if the call is busy or otherwise fails.

 

Calling

VIDEO-51323

1.0

Do not mix unrestricted (speeds that are a multiple of 64 kbps) and restricted (multiple of 56 kbps) participants in an internal multipoint conference.

 

Calling

VIDEO-70792

2.5

Do not use H.323 names that include a comma.

 

Calling

VIDEO-76492

2.5.0.6

Calls do not connect if the HDX system is not restarted after changing ISDN settings. To avoid this issue, restart the HDX system any time an ISDN parameter is changed.

 

Calling

VIDEO-80193

2.6

When an HDX system hosting a multipoint call is connected to the maximum number of video endpoints, the Place A Call screen displays Add Video Call instead of Add Audio Call. The HDX system will be able to connect to an additional audio endpoint, but will not be able to connect to another video endpoint.

 

Calling

VIDEO-88199

3.0

HDX systems using call rates of 2x56 kbps or 2x64 kbps might fail to connect V.35 calls.

Use a call rate of 1x112 kbps or 1x128 kbps.

Calling

VIDEO-97503

3.0.3.1

When Admin Setting (General > System > Call Settings) is set to ‘Auto Answer/Point to Point / Do Not Disturb’, audio transmitted from the far end can be heard both through the IP7000 speakers and the HDX speakers, simultaneously.

 

Calling

VIDEO-98104

3.0.5

During MCU calls to 3 remote callees, the two SIP calls remain connected at 6144Kbps and 1024Kbps, respectively. But the third ISDN call crashes (intermittently) at 6144Kbps

 

Calling

VIDEO-98136

 

The 'mpautoanswer donotdisturb' command sets the HDX system to Do Not Disturb both in and out of calls. The command is supposed to place the HDX system in the Do Not Disturb state only when it is already in a call.

 

Calling

VIDEO-98245

3.0.5

Customers may experience a crash when placing a Point-to-Point call from an HDX system that is registered to a SIP server with a DMA IPv4 address to a Far End HDX system that is registered to a SIP server with a DMA IPv6 address.

Disable H.239 for improved customer experience.

Cameras

VIDEO-95512

3.0.3.1

An MPTZ-9 camera on an HDX system is compared unfavorably to a EagleEye II camera because of video noise.

EagleEye II cameras provide higher quality video than MPTZ-9 cameras.

Cameras

VIDEO-95455

3.0.1

After panning for several seconds, the MPTZ-9 camera might display poor quality video. This problem resolves itself within a few seconds.

 

Cameras

VIDEO-95454

3.0.2.1

When the HDX 4500 desktop system is reset, the camera position and zoom might not return to the Preset 0 position.

 

Cameras

VIDEO-80258

2.6

The only supported camera for the HDX 4000 series system is part of the video screen that is shipped with the HDX 4000 series system. If a different camera is connected to the HDX 4000 system, the HDX 4000 system will turn off (if powered on) or will not power on if in a powered off state.

Remove the unsupported camera and reconnect the video screen that was shipped with the HDX 4000 series base system.

Cameras

VIDEO-80077

2.5

The HDX system enables you to select a 4:3 aspect ratio when an EagleEye Director is selected, even though it is not a supported aspect ratio. The HDX system will automatically default to the supported 16:9 aspect ratio without informing the user that the 4:3 aspect ratio was not a supported resolution.

 

Cameras

VIDEO-80255

2.6

When an HDX 4000 series system is in a call, pressing the 0 button does not move the HDX 4000 series camera to the default camera preset 0.

Manually adjust the camera to the desired position.

Cameras

VIDEO-80582

2.6

Far-end camera control is not supported when in a multipoint call.

 

Cameras

VIDEO-51830

VIDEO-52304

VIDEO-80196

1.0

You may see blue video for a few seconds while the HDX system camera wakes up. The camera may also take a few seconds to focus after waking up.

 

Cameras

VIDEO-59339

2.0

If you downgrade the software to a version earlier than 2.0, you may need to reconfigure white balance on the EagleEye HD camera.

Select the detect camera command in the user interface or web interface, and then configure the white balance.

Cameras

VIDEO-97527

3.0.5

The HDX8006 system only shows 2nd Camera info in System Information from WEB UI and TV UI.

 

Cameras

VIDEO-71003

2.5

If you have an external power supply attached to a camera and you want to move that camera from one port to another, you must follow these steps:

1       Power off the camera.

2       Connect the camera to the new port.

3       Power on the camera.

4       Select Detect Camera in the system’s user interface.

 

Cameras

VIDEO-81290

2.5

When an EagleEye 1080 camera is attached to an HDX system, you can select a 4:3 aspect ratio, which will result in video stretched vertically with black bars on the side of the video.

Select an aspect ratio of 16:9.

Cameras

VIDEO-82747

2.5.0.4

The camera name can be modified only with Roman-based characters. If you modify the camera name using non-Roman-based characters, a message displays instructing you to use valid characters on the keyboard. Trying to modify the camera name with non-Roman-based character results in the camera name disappearing.

Use Roman-based characters only when modifying the camera name.

Cameras

VIDEO-84040

2.6.1

When an EagleEye View camera is connected to an HDX system, the Power Frequency drop-down menu is shown on the Cameras Settings page. The Power Frequency drop-down menu is not applicable for the EagleEye View camera.

 

Cameras

VIDEO-84272

2.6.1

The Backlight Compensation setting is not applicable when an EagleEye 1080 camera is connected as the main camera and the Power Frequency setting is set to 50Hz, even though the Backlight Compensation check box is not grayed out.

 

Cameras

VIDEO-84274

2.6.1

When an EagleEye View camera is connected to an HDX system, the Camera Settings page displays the Backlight Compensation setting. As backlight compensation is not applicable to a EagleEye View camera, this setting should not be displayed.

 

Cameras

VIDEO-90458

3.0.1

The EagleEye Director does not support the People on Content Feature.

Use alternative cameras.

Cameras

VIDEO-90460

3.0.1

Depending on where people are sitting in relation to the EagleEye Director, two people who sit close together and take turns talking over a period of time might not be correctly framed together by the camera.

 

Cameras

VIDEO-90461

3.0.1

If a Room View adjustment or camera calibration is taking place, the EagleEye Director will not send or will stop sending content. Users can send content after the adjustment or calibration is completed.

 

Cameras

VIDEO-90462

3.0.1

When the EagleEye Director is in a point-to-point or multipoint call with an RMX 2000/4000 series system, version 7.2, the switch between People View and Room View causes flashes of white video on the far side.

Turn off the Auto Brightness setting on the RMX2000/4000 series system.

Cameras

VIDEO-90463

3.0.1

In sleep mode, the EagleEye Director does not go to the back-facing positions.

 

Cameras

VIDEO-90465

3.0.1

If the EagleEye Director is focused on a speaker with another person in the frame, in either foreground or background, EagleEye Director will not focus on the second person if he or she begins speaking immediately after the first speaker.

Ensure that adequate spacing exists between people in the room, or have speakers who are close together wait until EagleEye Director refocuses on the room before having the second person begin talking.

Cameras

VIDEO-90467

3.0.1

The EagleEye Director has a range of approximately 10 feet, or 3 meters, when it has panned to a 90-degree angle. People located at the extreme of this range might not always be recognized by the tracking feature, and therefore the camera may not focus on them as they speak.

Ensure that all speakers are located well within the camera's range.

Cameras

VIDEO-90468

3.0.1

If a factory restore function is performed on the EagleEye Director, the version of software shown will be the same as before the factory restore was done, even though the camera has returned to the software load with which it was provisioned.

Have the HDX system redetect the EagleEye Director, and check the software version from the HDX system. Both the EagleEye Director and the HDX system will now report the correct software version.

Cameras

VIDEO-90469

3.0.1

The EagleEye Director draws green lines on the screen to perform calibration. If the HDX system restarts while the EagleEye Director is calibrating, the green lines will still be present after the HDX system restarts.

To remove the green lines, either go to the EagleEye Director calibration page again, or restart the EagleEye Director.

Cameras

VIDEO-90470

3.0.1

An EagleEye Director close-up shot may appear off-center when displayed in 4:3 aspect ratio.

Set the HDX system People Video Adjustment to None or Stretch on all HDX systems in the call.

Certificates

VIDEO-86209

3.0

If certificates are installed, you might get a Page Cannot Be Displayed message after manually changing the date or time.

Restart the HDX system after you manually change the date or time.

Chair Control

VIDEO-80896

2.6

When a system acting as chair control selects an endpoint and selects the View Site icon, the endpoint's video will be shown but the web interface will provide a status of denied.

 

Chair Control

VIDEO-80895

2.6

When a system acting as chair control selects an endpoint and selects the View Site icon, the endpoint's video will be shown. When the system with chair control selects the Stop Viewing Site icon, the web interface provides a status of denied but the endpoints video is no longer displayed.

 

Chair Control

VIDEO-80897

2.6

When a system acting as chair control selects the Disconnect Site icon to disconnect an endpoint from a conference, the web interface returns a status of denied, even though the endpoint was disconnected from the conference.

 

Chair Control

VIDEO-74353

2.5.0.4

When selecting a system to have chair control, the endpoint does not stay highlighted as being the chair control. To release chair control, highlight all the participants in the Meeting Participants window and select Release Chair.

 

Closed Captions

VIDEO-59615

2.0

When providing closed captions over a serial connection, you must manually go to near video before entering text.

 

Closed Captions

VIDEO-60912

2.0

Closed captioning (sent through either the serial port or the web interface) is limited to 31 characters per line.

 

Contacts

VIDEO-70317

2.5

HDX systems can share presence information with up to 200 Contacts. If a remote site attempts to invite the HDX system as a Contact after it has reached its limit of 200 Contacts, the HDX system rejects the invitation but does not display a warning message to the local user.

 

Contacts

VIDEO-68749

2.5

You cannot delete Contacts using the web interface.

Instead, delete them in the system’s local interface.

Content

VIDEO-51633

1.0

Some DVI video sources (such as certain laptops) do not correctly support the hot plug detect pin (HPD). This can result in the source sending video in the wrong format for HDX system video input ports 4 and 5. Please consult your equipment manuals to find out the behavior of the HPD pin.

 

Content

VIDEO-55041

1.0.2

Presets support switching from one People source to another. Presets do not support switching from a People source to a Content source or from one Content source to another.

 

Content

VIDEO-58577

2.0.5.4

Content at a resolution of 1280 x 1024 is scaled and sent to the far site in 1024 x 768 format unless the far site can display it at 1280 x 1024.

 

Content

VIDEO-59132

2.0

You cannot send content from an HDX 4000 series system using the Content button on a HDX system remote control.

You must use the built-in keypad button.

Content

VIDEO-70799

2.5

When hosting a multipoint call, HDX systems typically stop showing content when a new participant joins the call. It may fail to do so when the fourth participant joins.

 

Content

VIDEO-81293

2.5.0.5

If the Quality Preference setting on the Cameras screen is configured for content and a call is placed at 6 Mbps, the allocated bandwidth for content is only 1.5 Mbps.

 

Content

VIDEO-75994

2.5.0.6

Occasionally, an HDX 9000 series system will not show content when a computer connected directly to the HDX system is coming out of sleep mode.

Stop the content and resend it.

Content

VIDEO-98160

3.0.5

H.320 endpoints connected to RMX system conferences do not receive content from HDX systems connected via SIP to the same RMX system conference when the connection rates differ significantly between the HDX and the H.320 endpoints.

Lower the connection speed of the HDX system connected via SIP to match the connection rate of the H.320 endpoints.

Directory

VIDEO-95453

3.0.1

Your call might fail when dialing a directory entry when the IP address and phone extension are in separate fields and the HDX system is not registered to a gatekeeper.

Edit the directory entry to include the dial string ipaddr##ext or dial the call manually.

Directory

VIDEO-95468

3.0.4

If a directory entry only includes an extension, the Polycom Touch Control cannot dial the call.

 

Directory

VIDEO-61245

2.0.1.1

When a directory entry has both an ISDN and IP address, calls placed as IP connect at the designated call rate for ISDN.

 

Directory

VIDEO-65729

2.0.5_J

An entry in a custom directory group may be removed from the group if you edit the entry. The entry is still available in the Contacts group.

 

Directory

VIDEO-70647

2.5

From time to time a directory query may not return a full list of matching entries.

Reissue the request.

Directory

VIDEO-76896

2.5.0.7

If the HDX system is downgraded to a version earlier than 2.5.0.x and new directory groups are created, the groups will not be retained in subsequent upgrades.

 

Directory

VIDEO-96526

3.0.3.1

Changes made to a global directory are seen in the web interface but not in the Polycom Touch Control directory.

 

Encryption

VIDEO-77204

2.5.0.7

When an unencrypted HDX system calls into an encrypted call between a TANDBERG MXP system and a Sony PCS-G50 system, the HDX system will connect but the Sony system will hear loud, distorted audio.

Enable encryption on the HDX system.

Factory Restore

VIDEO-80175

2.6

When performing a factory restore on an HDX 9000 series system, green video is displayed for a few seconds before the system restarts. This is normal behavior and the system will boot to the setup wizard.

 

Gatekeepers

VIDEO-95510

3.0.3

Due to a missing refresher parameter, HDX systems do not respond to 200 OK messages from a System Architecture Evolution (SAE) media gateway.

 

Gatekeepers

VIDEO-60344

2.0

Registering to a gatekeeper may change the dialing order configured on the system.

 

Hardware

VIDEO-93328

3.0.1

Field-upgraded hardware does not function correctly if restored to a factory partition with software that is not recent enough to support it. For example, upgrade kits for HDX 7000 and 8000 series systems require software version 2.5.0.7 or later. HDX 4000 series upgrade kits require version 3.0 or later.

Contact your Polycom representative or customer support to ensure that the factory partition contains a software version that supports the upgraded hardware.

Hardware

VIDEO-80075

2.5.0.5

HDX systems with a QBRI card installed do not issue an SNMP alert when the QBRI card is replaced with a PRI card.

 

Hardware

VIDEO-80072

2.5.0.5

HDX systems do not issue an SNMP alert when a V.35 card is installed or uninstalled

 

Hardware

VIDEO-82738

2.6

HDX systems restart when the HDX system microphone cable is connected incorrectly.

Connect the HDX system microphone cable correctly.

Hardware

VIDEO-98155

3.0.2

Intermittently, HDX systems customers may experience an HDX 7000 series system rebooting automatically during a conference, When this occurs, all configurations of the HDX 7000 series system are lost. However, after reconfiguring the HDX system, the conference continues.

 

ICMP

VIDEO-86436

3.0

The ICMP Transmission Rate Setting on the LAN Properties screen applies only to “error” ICMP packets. This setting has no effect on “informational” ICMP packets, such as echo requests/replies.

 

Interoperability Cisco

VIDEO-95620

3.0.4

When connecting to a Cisco TelePresence 3010 system, Polycom® OpenTelePresence Experience™ (OTX) systems might take 90 seconds or more before showing video on the center screen.

 

Interoperability Cisco

VIDEO-94999

3.0.4

When an HDX system dials into Cisco Unified Videoconferencing (CUVC) through H.323, it does not receive content from Cisco TelePresence System (CTS).

 

Interoperability Cisco

VIDEO-96525

3.0.3.1

An HDX 4000 series system registered with Cisco VCS (V.6) as SIP registrar is unable to connect SIP calls.

 

Interoperability DMA

VIDEO-93525

3.0.3

When a VVX 1500 business media phone and two HDX endpoints are registered to a DMA system’s SIP server, a video call initiated from the VVX 1500 phone to the first HDX system gets disconnected after the VVX 1500 phone tries to transfer the call to the second HDX system, which also gets disconnected.

 

Interoperability LifeSize

VIDEO-86789

3.0

Calls between HDX systems and Lifesize Room Systems over IPv6 do not connect when both systems are configured for maximum security.

 

Interoperability Microsoft

VIDEO-95483

3.0.3.1

If Microsoft Outlook is set to the German language, the HDX system does not display the Join Now button for the user to join the Lync online meeting.

 

Interoperability Microsoft

VIDEO-95478

3.0.3.1

The Polycom Touch Control cannot retrieve the Favorites list or directory entries from the OCS 2007 R1 Edge server because OCS 2007 R1 is no longer supported.

 

Interoperability Microsoft

VIDEO-95476

3.0.3

You cannot add a third participant to an AV/MCU-based Lync CCCP call when the Enable PSTN dial-in conferencing setting is disabled.

 

Interoperability Microsoft

VIDEO-95467

3.0.3.1

When ICE is enabled on an HDX system with 3.0.3.1 software, the HDX system cannot receive an audio call through the Microsoft Lync Gateway.

 

Interoperability Microsoft

VIDEO-95451

3.0.3

When you schedule a meeting using Microsoft Lync Online Meeting, the Join Now icon might not appear.

Ask another participant to add you to the call.

Interoperability Microsoft

VIDEO-95370

3.0.4

Incompatible Windows NT LAN Manager (NTLM) settings might cause an HDX system reset. This issue occurs when the Server Authentication Level is set to Send NTLMv2 response only, and Refuse LM, NTLM, and the HDX system is set to NTLMv1.

Set the HDX system NTLM setting to Auto or NTLMv2.

Interoperability Microsoft

VIDEO-94943

3.0.1

The Microsoft Lync user interface allows access to Admin settings for any role if the local Admin password is empty. The HDX system checks the local administrator account credentials for access to administrator settings, but if the local administrator password is not specified, the system allows any role to modify administrator settings.

 

Interoperability Microsoft

VIDEO-94331

3.0.4

When placing analog phone calls, HDX systems integrated with Microsoft Lync do not automatically add a 1 to the dial string.

 

Interoperability Microsoft

VIDEO-93528

3.0.3

When using Microsoft Office Communications Server 2007 or Microsoft Lync Server 2010 as your global directory, if you search for a common last name, the HDX system might return the first 200 matches without giving any warning that there might be more matches.

 

Interoperability Microsoft

VIDEO-91317

3.0.1

HDX systems do not support public switched telephone network (PSTN) calls on the Mediation Server Gateway in a Microsoft OCS or Microsoft Lync Environment.

To make a PSTN call, append “+” before the number to dial.

Interoperability Microsoft

VIDEO-91540

3.0.1

During a Lync client call to an HDX system, video pixilation or blurriness might result when the Lync client disables and then restarts video.

Use the Pause Video function instead of the End Video function.

Interoperability Microsoft

VIDEO-90594

3.0.2

When the Microsoft Lync client places a call on hold, the HDX system incorrectly indicates that the call was muted.

 

Interoperability Microsoft

VIDEO-86180

3.0

Internet Explorer version 8 shares cookies among all active sessions. If you manage multiple HDX systems within the same Internet Explorer 8 browser session, you might encounter unexpected behavior.

When using Internet Explorer 8, do one of the following:

Manage only one HDX system at a time.

Use the -noframemerging option in each new instance of Internet Explorer for each system.

Interoperability Microsoft

VIDEO-86859

3.0

Calls using the ICE protocol support call rates of up to 1564 kbps.

 

Interoperability Microsoft

VIDEO-90607

3.0.1

For Microsoft qualification configuration, enable Security Mode in the Admin Settings and select the Medium security profile to ensure secure web (https) access to the HDX system.

 

Interoperability Microsoft

VIDEO-96522

3.0.2.1

HDX systems in a Lync environment is not accepting incoming voice calls via a Media Gateway Mediant 100 SBA.

 

Interoperability Microsoft

VIDEO-98318

3.0.5

In multipoint calls using Lync clients and HDX systems routed via an ICE-enabled RMX system, video artifacts may appear on far-end HDX systems after Hold/Resume is performed.

 

Interoperability Microsoft

VIDEO-98341

3.0.5

HDX systems receive very low video frame rates during OCS R2 calls. This causes blurred video on the HDX systems. When this condition occurs, the far-end video on the OCS clients (MOC) is not affected.

 

Interoperability Polycom HDX 4500 System

VIDEO-89500

3.0.1

The Polycom ReadiManager® SE200 system does not support the HDX 4500 system.

Use Polycom CMA version 5.5 or later.

Interoperability Polycom RMX System

VIDEO-95511

3.0.3

In a call with an RMX system, HDX systems paired with the Polycom Touch Control display an incorrect number of participants.

 

Interoperability Polycom RMX System

VIDEO-95464

3.0.2

A pillarbox effect sometimes occurs on HDX system calls from a RMX system.

 

Interoperability Polycom RMX System

VIDEO-95449

3.0.3

When HDX systems dial into an RMX system conference, audio might fail during the call.

Upgrade the RMX system to version 7.6.1.

Interoperability Polycom RMX System

VIDEO-88649

3.0

An HDX system cannot dial into a password-protected call on an RMX system using a dial string in the format <conference ID>##<password> (for example, 1111##2222).

Dial into the conference and then provide the password using DTMF tones when prompted.

Interoperability Polycom RMX System

VIDEO-88800

3.0

An HDX system might receive Siren14 audio rather than Siren 22 Stereo audio when it is in a 6 Mbps H.323 call on an RMX system.

Configure the HDX system's preferred call rate as 4096 kbps.

Interoperability Polycom RMX System

VIDEO-98319

3.0.5

Content loss may be experienced in a SIP call on an HDX system using RMX conferencing with Avaya System Manager 6.2.0. This scenario can occur when the Avaya system registers two 1XC clients, where one 1XC client uses H.323 signaling and the second 1XC client uses SIP signaling.

Loss occurs when the HDX system sends content from People+Content IP. While both 1XC calls receive content, content loss may occur when the active speaker changes.

 

Interoperability Polycom Touch Control   

VIDEO-95369

3.0.4

The Polycom Touch Control cannot perform a Detect Camera function.

Use the web interface to detect newly-installed cameras.

Interoperability Polycom Touch Control   

VIDEO-95470

3.0.4

On a Polycom Touch Control connected to an HDX 7000 series system, when you select content you cannot choose a PC icon. The only option is DVD.

When connected, select the DVD icon to send the PC content.

Interoperability Polycom Touch Control   

VIDEO-95084

3.0.3.1

On the Polycom Touch Control, the global address book and Favorites pages sometimes appear to be blank.

 

Interoperability Polycom Touch Control

VIDEO-91524

3.0.2

Due to synchronization issues between CMA and LDAP, some favorites on the Polycom Touch Control might not be listed.

 

Interoperability Polycom Touch Control

VIDEO-97821

3.0.4

On some ITP systems, buttons on the Polycom Touch Control admin page do not toggle properly.

 

Interoperability Polycom Touch Control

VIDEO-88161

3.0

Do not touch or hold the Polycom Touch Control device by the black border outside the visible screen. Doing so may interfere with the Polycom Touch Control device’s ability to detect touches.

 

Interoperability Polycom Touch Control

VIDEO-88304

3.0

When an HDX system is paired with a Polycom Touch Control device and using a Global Directory Server (GDS), the HDX system downloads directory information only from the server configured in first entry in the directory configuration page.

 

Interoperability Polycom Touch Control

VIDEO-88331

3.0

If you place a call from the HDX system’s web interface and subsequently attempt to dial that site from the Polycom Touch Control device's recent calls list, the call will not connect and will remain in the calling state indefinitely.

Restart the HDX system.

Interoperability Polycom Touch Control

VIDEO-88389

3.0

Do not use an external control panel (such as Crestron or AMX) with an HDX system that is paired with a Polycom Touch Control.

 

Interoperability Polycom Touch Control

VIDEO-88850

3.0.0.1

The Polycom Touch Control might display the status of offline HDX systems as Available.

 

Interoperability Polycom Touch Control

VIDEO-88862

3.0

When the Polycom Touch Control is paired with an HDX 6000 series system that is configured for a content source but not receiving video on that source, the Polycom Touch Control incorrectly reports that the source is playing.

 

Interoperability Polycom Touch Control

VIDEO-93434

3.0.3

If Require Login for System Access is enabled in the HDX system Security Settings, you cannot use Polycom Touch Control to wake up the HDX system after it has gone to sleep.

Use the HDX system web interface to disable the Require Login for System Access setting.

Interoperability Polycom Touch Control

VIDEO-91751   

3.0.2

After you disconnect the Polycom Touch Control and press a button on the remote, the HDX system home screen returns after 30 seconds. Also, if you unpair the device through the web interface using the Forget This Device button, the home screen reappears. 

 

Interoperability Polycom Touch Control

VIDEO-91743

3.0.2

When upgrading from a previous software release to the current software release, the Android 2.2 operating system might encounter an open application and the Android 2.2 "Force Close" message is displayed.

Press Enter to close the associated open application and the upgrade process will continue as designed.

Interoperability Polycom Touch Control

VIDEO-89551

3.0.0.2

On occasion when adjusting the volume or brightness slider, the slider does not respond.

Try again.

Interoperability Polycom Touch Control

VIDEO-89553

3.0.0.2

When entering a Meeting Password, asterisks (*) are shown. However, if you navigate away from the screen and back to it, the asterisks are no longer being displayed even though the meeting password has been entered. Also, the information screen shows a green icon indicating that the meeting password has been set.

 

Interoperability Polycom Touch Control

VIDEO-96523

3.0.4

The HDX system was unable to send content while paired with Polycom Touch Control.

 

Interoperability Polycom Touch Control

VIDEO-97731

3.0.5

The Polycom Touch Control does not display call statistics of a Lync Online Meeting, during calls with CCCP and RTV options enabled and Polycom Touch Control is paired with an HDX system. Polycom Touch Control statistics columns appear as blank. But, Web UI displays the statistics, as expected.

 

Interoperability Polycom Touch Control

VIDEO-97886

VIDEO-95985

VIDEO-96196

3.0.4

Polycom Touch Control directory searches return a limited set of search results or no results.

 

Interoperability Polycom Touch Control

VIDEO-97889

-

Polycom Touch Control software can be updated automatically but there is no mechanism to update the HDX system software automatically, which causes the HDX system and Polycom Touch Control to become unpaired.

 

Interoperability Polycom Touch Control

VIDEO-97968

3.0.5

When using the Polycom Touch Control and when registered to a Lync server for directory services, the Contacts group is sent to the Polycom Touch Control with a group name of "~" instead of "Contacts.

 

Interoperability Polycom Touch Control

VIDEO-98103

3.0.5

When an OTX customer puts a call on 'hold' from Polycom Touch Control, the primary caller goes on 'hold' and the remote site 'callee' remains active

 

Interoperability Polycom Touch Control

VIDEO-98137

-

After hanging up a point-to-point call using Polycom Touch Control, the Polycom Touch Control jumps to the In Call screen which displays "Calling...". The screen continues to display " Calling..." even when the system is no longer in a call.

 

Interoperability Polycom Touch Control

VIDEO-98159

3.0.5

During H.323 point-to-point calls made at 4M speed, OTX 300 system customers may experience a frozen Venus audio page after increasing the volume to Maximum on a Polycom Touch Control system. When this condition occurs, the Polycom Touch Control system crashes/ freezes and customers cannot lower the volume.

 

Interoperability RADVISION

VIDEO-95473

3.0.3

When connecting to a RADVISION Pathfinder system with H.460.19 Media Multiplex support, HDX systems might restart.

 

Interoperability Sony

VIDEO-95480

3.0.3.1

At higher call speeds, an HDX system in a call with a Sony PCS-HG90 system shuts down intermittently.

Place calls at lower call speeds, such as 384 kbps.

Interoperability Sony

VIDEO-88119

3.0

HDX systems are unable to send content in H.320 conferences hosted by the Sony PCS-G50 MCU.

 

Interoperability SoundStation IP 7000

VIDEO-88170

3.0

When an HDX system is paired with a Polycom SoundStation IP 7000, the HDX system and the SoundStation IP 7000 might occasionally play audio same time.

Do one of the following:

          Lower the volume on one of the two units.

          Hang up the call and reconnect.

Interoperability TANDBERG

VIDEO-87667

3.0

Encrypted calls between HDX systems and Tandberg systems using 2x56 K ISDN have poor audio and video quality.

 

Interoperability Polycom VSX Systems

VIDEO-95481

3.0.3.1

If an HDX system hosts an internal CP MCU call with two other HDX systems and the VSX system joins last, the top L and R quadrants display an incorrect aspect ratio.

Make the VSX system connection either first or second, but not the last connection.

Interoperability Polycom VSX Systems

VIDEO-95479

3.0.3.1

When an HDX system hosts an internal CP MCU call, the MCU’s near site video displays an incorrect aspect ratio when a VSX system connects to the call.

 

Localization

VIDEO-71092

2.5

Directory entries with localized names longer than 21 characters are truncated on the Edit Entry screen.

Limit localized names to 20 or fewer characters on the Edit Entry screen.

Localization

VIDEO-70798

2.5

Localized system names longer than 13 characters are truncated on some of the system’s local interface screens.

Limit localized system names to 13 or fewer characters.

Localization

VIDEO-70797

2.5

Localized meeting names longer than 14 characters are truncated on some of the system’s local interface screens.

Limit localized meetings names to 14 or fewer characters.

Localization

VIDEO-70796

2.5

Localized Names in the directory longer than 17 characters are truncated on some of the system’s local interface screens.

Limit localized names in the directory to 17 or fewer characters.

Localization

VIDEO-80894

2.6

The tilde “~” and minus “-” symbols display as a box on the Calendar and Meeting Details screen when a user is using a Japanese version of Outlook running on the Japanese version of Windows and the HDX system language is configured for Japanese.

 

Logging

VIDEO-66818

VIDEO-66119

2.0.5_J

By default, both system and error logs downloaded from an HDX system are named log.txt.

Download the full "System Support Package" which contains both system and error logs.

Monitors

VIDEO-51308

1.0

User interface distortion might occur if a monitor is configured with a 4:3 aspect ratio for a resolution of 1280 x 720.

 

Monitors

VIDEO-53390

1.0

Distorted video may occur in a multipoint call between PAL and NTSC systems if Zoom People Video to Fit Screen is enabled.

 

Monitors

VIDEO-58841

2.0

When Dual Monitor Emulation is enabled, the composite video in multipoint calls with five or more sites is clipped on the left and right sides.

 

Monitors

VIDEO-82953

2.6

The only supported display for the HDX 4000 series system is the Polycom display. If a third party display is connected to the HDX 4000 series system, the system will turn off if already powered on, or will not power on if in a powered off state.

.

Monitors

VIDEO-60148

2.0

If Monitor 1 is connected to the HDX system using a different format than what is configured in the user interface, you may get a blank screen.

Press and hold the Display button on the remote control, then select the appropriate format in the remote control window. Or change the monitor format using the web interface.

Monitors

VIDEO-77493

2.6

If a VGA monitor is connected to an HDX 9001, 9002, or 9004 system, the HDX system splash screen is tinted green.

Manually configure the HDX system and the monitor to match each other.

Monitors

VIDEO-77493

2.6

If a monitor does not support the timing mode selected by U-Boot for its splash screen, the video artifact will depend on the monitor.

 

Monitors

VIDEO-70791

2.5

Some monitors may fail to correctly center video and user interface screens from an HDX system. If this occurs, use your monitor's horizontal adjustment feature to center the video.

 

Monitors

VIDEO-77975

2.5.0.7

If a computer is connected to an HDX system, and the computer’s monitor is configured to turn off after a period of inactivity, the monitor will automatically send content when the monitor wakes if Send Content When PC Connects is enabled. Send Content When PC Connects is enabled by default.

To avoid this issue, go to System > Admin Settings > Cameras > Camera Settings and disable Send Content When PC Connects.

Monitors

VIDEO-77717

2.5.0.7

When an HDX system wakes up, Monitor 3 displays distorted video if:

          The VCR/DVD Record Source value for Monitor 3 is Monitor 2.

          Monitor 2 has the following settings:
- Video Format: Component YPbPr
- Resolution: 1080p
- Output Upon Screen Saver Activation: No Signal

To work around this issue, change the monitor settings or turn Monitor 2 off and then on.

Monitors

VIDEO-84273

2.6.1

If monitor resolution is set to 1920 x 1080, Elapsed time in call information overlaps a part of the Far Site Name when the far site name is in 15 double byte characters or more.

To prevent this problem, limit number of double-byte characters in the near end Site Name to 14 characters.

Multipoint

VIDEO-71756

2.5.0.4

A multipoint H.331 broadcast mode call is not supported.

 

Multipoint

VIDEO-74435

2.5.0.4

When an HDX system is hosting a multipoint call and is set to Auto Answer Multipoint Video and has a meeting password set, a CMAD or PVX system will not be able to join the call unless it is the first endpoint to connect to the HDX system.

Set Auto Answer Multipoint Video to No on the endpoint that is hosting the call.

Multipoint

VIDEO-75829

2.5.0.5

If a system hosting a multipoint call is configured for a meeting password and the Auto Answer Multipoint Video setting is set to Yes, some meeting password prompts do not display. Specifically, when the second endpoint to call in dials from the web interface, the meeting password prompt is displayed on the second endpoint’s local system interface but not on the web interface.

Do one of the following:

          Before dialing, enter the meeting password in the Meeting Password field on the Place a Call screen in the web interface.

          Enter the meeting password using the local system interface.

Multipoint

VIDEO-76240

2.5.0.6

Video from an iPower system is not visible when an HDX system is hosting a multipoint call.

Place a point-to-point call or have each endpoint call into a video bridge.

Multipoint

VIDEO-78352

2.6

When an HDX system uses the Conference on Demand (COD) functionality, a seven-way call is the largest conference that will connect.

Use an RMX system to host the multipoint call if more than seven participants is required.

Multipoint

VIDEO-88455

3.0

Do not use the HDX system's internal multipoint feature with direct connect calls.

 

Multipoint

VIDEO-97887

3.0.4

During Multipoint calls, the HDX system spontaneously reboots when making a SIP call connected to a H.323 device and a PSTN call through LYNC mediation server/PSTN GW.

 

Network

VIDEO-95459

3.0.0

When calling annex O addresses, HDX systems do not include the entire @domain string to complete the call.

 

Network

VIDEO-95472

3.0.4

HDX systems restart and disconnect from H.323 calls due to SIP-related network issues.

 

Network

VIDEO-78532

2.5.0.6

When a broadcast storm is created by having two HDX systems connect to a hub and a cable connecting two ports of the hub together, after approximately 10 minutes an HDX system will freeze for several seconds, clear, and then freeze again.

Connect an HDX system to a switch or dedicated LAN port.

Network

VIDEO-78531

2.5.0.7

When four HDX systems are connected to a LAN through the same 10M hub, an HDX system restarts if two HDX systems are in a 4M call with the other two HDX systems.

Use a switch or dedicated LAN port instead of a hub.

Network

When you change the network interface attached to an HDX system from PRI to QBI, make sure to uncheck the box Calling Endpoint Uses the Original ISDN Number before disconnecting the PRI interface. To do this, go to System > Admin Settings > Network > ISDN.

 

People+
Content™ IP

 

 

People+Content IP is unavailable when your security profile is set to Maximum.

 

People+
Content IP

VIDEO-75903

2.5.0.6

During installation, InstallShield might display an incorrect version number for People+Content IP.

 

People+
Content

VIDEO-97571

3.0.5

In very rare cases, some HDXs in an RMX conference will not show content received from the RMX. This may occur when content is sent to a participant in conference via Polycom People+Content when SIP signaling is used.

 

People on Content™

VIDEO-65397

2.0.3

When using Polycom People on Content on an HDX 4000 series system, do not preview camera 2 before activating People on Content.

 

People on Content

VIDEO-90596

2.6.1

When using People on Content with the foreground camera's White Balance set to Auto, the background video may deteriorate over time and blend in with the video of objects in the foreground.

Set the foreground camera's White Balance to Manual before calibrating the camera for use with People on Content or enabling People on Content.

Power

VIDEO-80751

2.6

If an HDX system does not have an internal battery and is configured to use a time server, the HDX system will go to sleep shortly after restarting if idle. This is due to the system time being set to the year 1970 until successful connection to the time server. Once the connection to the time server is made, the screen saver wait time is exceeded and the HDX system goes to sleep. This is normal behavior.

 

Presence

VIDEO-80195

2.6

When an HDX system is configured to a directory server that supports presence (LDAP, Office Communications Server), presence status is not displayed when a directory search is performed. Presence will be displayed once the directory entry is added to Favorites.

 

Profiles

VIDEO-51310

1.0

Profiles do not save Monitor 2 settings.

 

Profiles

VIDEO-54970

1.0.2

If the profile you upload to an HDX system includes registration with multiple Global Management System servers, only the first server is registered after the system restarts.

Manually register with the other servers.

Provisioning

VIDEO-95456

3.0.2

Dynamically-managed HDX systems in a Microsoft Lync environment do not correctly report Directory or Presence status to the Polycom CMA server.

 

Provisioning

VIDEO-80708

2.5.0.7

If an HDX system is configured by the Polycom CMA server to disable Security Mode, the user will be prompted with a log in when attempting to navigate to the HDX system web interface. The log in window will reappear even if the user enters the log in information.

Close the web browser session and navigate to the HDX system's web interface.

Provisioning

VIDEO-80755

2.5.0.5

HDX systems do not successfully register to the CMA provisioning server if the user name contains a dash.

Use a user name that does not contain a dash.

Provisioning

VIDEO-80754

2.5.0.5

An HDX system user will not be able to authenticate to the CMA server when going through the setup wizard if the user name is duplicated across multiple domains.

Use a unique user name.

Provisioning

VIDEO-75458

2.5.0.5

If an HDX system is configured for provisioning from the CMA server, you will be unable to log in if Secure Mode in the CMA site provisioning profile is enabled.

Disable Secure Mode in the CMA site provisioning profile. Reconfigure the HDX system with the new profile settings.

Provisioning

VIDEO-80710

2.5.0.6

When the CMA provisions the HDX system with a scheduled provisioned profile that includes the password for a Global Directory (GDS), the HDX system is updated with the password. However, the user interface screen will show that the password has been provisioned, but the web interface will not.

 

Provisioning

VIDEO-80707

2.6

The ISDN Gateway check box is not enabled or disabled on the HDX system when the CMA Administrator has pushed a scheduled provisioning profile that includes provisioning values on pages of the CMA scheduled provisioning pages other than the Video Network > IP Network > H.323 Settings page.

Provision the HDX system with values only on the Video Network > IP Network > H.323 Settings page or manually update the HDX system via the local system interface or web interface.

Provisioning

VIDEO-75459

2.5.0.5

If an HDX system is configured for provisioning from the CMA server, you will be unable to log into the system if the following conditions are met:

          Secure Mode in the CMA site provisioning profile is enabled.

          the DoD DSN Security Profile is configured.

To work around this issue, delete the system settings by pressing and holding the restore button on the HDX system for 15 seconds while the system powers on. Disable Secure Mode in the CMA site provisioning profile.

Provisioning

VIDEO-86491

2.6.1

In some environments, the Recent Calls button might disappear from the HDX system’s Home screen after CMA v5 configures a system using scheduled provisioning.

Use automatic provisioning and then configure the Home screen using the HDX system's web interface.

Provisioning

VIDEO-80706

2.6

The HDX system Gateway Country Code value is not provisioned when the CMA Administrator has created a scheduled provisioning profile with a value for the Gateway Country code.

Update the Gateway Country Code value manually on the HDX system via the local system interface or web interface.

Provisioning

VIDEO-82959

2.6.1

Occasionally, when an HDX system is configured for dynamic management mode with a CMA server, the HDX system is not provisioned with the correct user name based on the provisioned User ID.

 

Provisioning

VIDEO-71305

2.5.0.1

HDX systems operating with automatic provisioning check for software updates at an interval specified by the administrator. If an update is required, HDX 4000 series systems perform the update even if they are currently being used as PC displays.

 

Provisioning

VIDEO-71440

2.5.0.1

HDX systems sold in Russia do not operate with automatic provisioning.

 

Provisioning

VIDEO-76674

2.5.0.6

When an HDX system in dynamic management mode is configured with a static IP address, presence information will not be displayed correctly. To resolve this issue, configure the HDX system for DHCP.

Do not use CMA to dynamically manage an HDX system located behind the VBP-ST Access proxy.

Provisioning

VIDEO-81291

2.5.0.5

Occasionally, when an HDX system is being managed by CMA in dynamic management mode, the HDX system will not indicate that the Presence Server is down on the System Status screen when an invalid password is entered on the provisioning page on the web interface (the Provisioning Server will show a red down arrow). Restarting the HDX system results in the Presence Service status displaying the correct status.

 

Remote Control

VIDEO-56317

2.0

When the Display button is held down, the HDX system remote control displays some video output formats that are not available for HDX 4000 and 8000 HD series systems.

 

Remote Control

VIDEO-82739

2.6

A document will occasionally fail to print when an ISDN call is made and either endpoint performs an action with the remote control. This print failure will occur when two HDX systems have the following settings:

          PC and printer attached

          Serial port mode set to pass through

          Baud rate set to 115200

          Flow control to None

Set the baud rate to 57600.

Sample Sites

Polycom provides sample numbers in the HDX system directory, as well as video test numbers that you can use to test your HDX system. Please be aware that these numbers may occasionally be unavailable.

 

Security

VIDEO-95462

3.0.2.1

After multiple authentication attempts, HDX systems might display performance issues and become unstable.

Select the Enable Session List setting.

Security

VIDEO-91358

3.0.2

When External Authentication is enabled, local User credentials do not allow access to the HDX system.

Use local Admin credentials.

Security

VIDEO-51330

1.0

The Security page in both the local and web interface does not correctly report Telnet, SNMP, or Web connections.

 

Security

VIDEO-52300

1.0

HDX systems do not issue an SNMP alert for failed or successful attempts to log in via Telnet.

 

Security

VIDEO-61292

2.0

When a Meeting Password is set on an HDX 8000 HD series system and multiple sites call it and enter the password in rapid succession, the HDX 8000 HD series system displays blue video.

Press Home, then Near on the remote control.

Security

VIDEO-67094

2.0.5_J

If you attempt to configure an invalid User ID on a system (one that does not meet the system's security policy), you may get an error message that mentions the Admin ID rather than the User ID.

 

Security

VIDEO-67093

2.0.5_J

If you attempt to configure an invalid Admin ID on a system (one that does not meet the system's security policy), you may get the error message You must specify an Admin ID rather than one stating that the ID was invalid.

 

Security

VIDEO-71560

2.5.0.1

When you change password creation policies, the changes apply to newly created/changed passwords but do not apply to the passwords that existed before the policy change.

 

Security

VIDEO-76242

2.5.0.6

In an encrypted point-to-point or multipoint SIP call, the local system interface displays the correct encryption status, but the web interface displays --|9|.

 

Security

VIDEO-82737

2.6

When the HDX system has Security Mode enabled, you cannot access the system via telnet port 23 or 24. However, the Security Settings screen will still show a green check mark next to Telnet.

 

Security

VIDEO-86932

3.0

Because Internet Explorer version 8 shares cookies between all active sessions, you might experience unexpected behavior when managing multiple machines within the same instance of Internet Explorer.

 

Security

VIDEO-85889

3.0

If you select the Maximum Security Profile during the setup wizard, any user account information you enter during the setup wizard is not valid after system restart. Active Directory authentication is enabled by default in the Maximum profile, which disables the local user account configured on the HDX system.

 

Security

VIDEO-84571

3.0

Polycom's web interface does not enforce session timeouts if you connect using a Chrome browser. Also, if you log out of a web interface session and subsequently navigate back to the web interface, the Chrome browser will “remember” the previous login and will not require you to log in again.

 

Security

VIDEO-88401

3.0

When configuring the Maximum Security Profile during the setup wizard, ensure that Require Login for System Access is selected.

 

Security

VIDEO-88706

3.0

When configuring the Maximum Security Profile during the setup wizard, ensure that mutual certificate authentication is selected on the Certificates page.

 

Security

VIDEO-88708

3.0

Immediately after installing a certificate revocation list on the Revocation page of the HDX system’s web interface, the restart button on that page has no affect.

Navigate away from the page and then back to it to use the restart button.

Security

VIDEO-88709

3.0

If you have configured the HDX system with a security profile other than maximum and have required that users log in to access the system, non-administrative users will be unable to use the system if they attempt to access a page that requires administrator credentials.

If possible, enter the admin ID and password.

Security

VIDEO-89998

3.0.1

Our current 802.1X implementation on HDX systems supports RFC 2716 only. Other protocols are not supported.

 

Security

VIDEO-90405

3.0.1

For security reasons, HDX systems do not support basic or plain text authentication with any SIP server as per RFC 3261.

 

Security

VIDEO-97276

3.0.5

Low video frame rate observed in Maximum Security Mode during Point-to-Point calls between two HDX systems (call speed setting @384kbps).

 

SIP

VIDEO-95502

3.0.4

With some LDAP queries, the HDX system is unable to dial entries with SIP addresses.

Dial the call manually.

SIP

VIDEO-97278

3.0.3.1

Latency is not being calculated when making SIP calls. Latency is reported in the CDR for H.323 but it never reported for SIP.

 

SNMP

VIDEO-60341

2.0

The Main Camera Up trap is not sent when an HDX system starts up.

 

Software Update

VIDEO-51312

1.0

HDX systems do not time out in software update mode if they are waiting for user response.

 

Software Update

VIDEO-65263

2.0.2

You may observe black video when performing software update on an HDX 9000 series system configured for DVI 1280 x 720 50 Hz. Allow the software update to complete normally.

Do not power off the system during the software update process. If the upgrade is interrupted, the system could become unusable.

 

Software Update

VIDEO-51950

1.0

When running a software update, you may see video artifacts on secondary monitors. The primary monitor will display the Software Update status screen.

 

Software Update

VIDEO-53198

1.0

When updating an HDX system that is behind a Linksys router, the update stalls unless the computer you are using to run the update is configured as host on the network.

 

Software Update

VIDEO-60317

2.0

If the Software Update page does not load after a few seconds, click the browser’s Refresh button.

 

Software Update

VIDEO-60301

2.0

While a software update is in progress, additional browser sessions that attempt to connect to the system may fail to do so, even though the update is proceeding normally.

 

Software Update

VIDEO-67352

2.5

HDX 7000 or 8000 series systems customers in a PAL environment will switch to Component monitor output after a Software Update is run with Erase System Flash Memory selected. After the update, hold down the remote control Display button and change the monitor output type.

 

Software Update

VIDEO-71246

2.5

Downgrading HDX system software from version 2.5 (or later) to 2.0.x (or earlier) erases the system’s local directory and CDR file.

To preserve this information, use the system’s web interface to download it to your computer before the update.

Software Update

VIDEO-75808

2.5.0.6

If you perform a software update on an HDX system using Microsoft Internet Explorer 8.0, you cannot type in some text fields. Instead, you must use the Browse button. This limitation applies to the following fields:

          Utilities > Profile Center > Retrieve Settings

          Utilities > Import/Export Directory > PC->HDX 7000 HD (Polycom HDX series number will vary based on your system)

          Utilities > Screen Saver > Next > Screen Saver Image

 

Software Update

VIDEO-76323

2.5.0.6

If you select a static IP address in the setup wizard, the following message appears:

loadXMLDoc: Something is wrong "Access is denied.”

To regain access to the software update in the web interface, click OK on the message and then type the new IP address into the Address field of the web browser.

Software Update

VIDEO-88036

3.0

The Software Update feature might occasionally fail to upload an update package successfully.

Refresh the browser page. When the option to select an update package appears, reselect the update package.

Software Update

VIDEO-86401

3.0

Polycom GMS™, Polycom ReadiManager SE-200, and Polycom CMA using scheduled provisioning cannot manage HDX systems that have session lists enabled.

Disable session lists on the HDX system’s security settings.

Software Update

VIDEO-88037

3.0

If you upgrade the HDX system software by using a USB stick while you are logged in to the HDX system through the web interface, you might still see pages from the older version of HDX system software after the upgrade.

Refresh the browser.

Software Update

VIDEO-88883

3.0

HDX system version 3.0 uses a new, more secure method for storing passwords. As a a result, you must reconfigure the admin password if you downgrade from version 3.0 or later to a version earlier than 3.0.

 

Software Update

VIDEO-88884

3.0

To upgrade to HDX system version 3.0 from version 2.0.3 or earlier, upgrade to version 2.6.1 before upgrading to any later versions.

 

Software Update

VIDEO-93526

3.0.3

After a factory reset, upgrading Polycom Touch Control software from version 1.0.x to 1.3.x displays this message: "The application PolycomContentService (process polycom.
contentService) has stopped unexpectedly. Please try again.". The only option is Force Close.

Whether or not you click Force Close, the upgrade completes successfully.

TIP

VIDEO-95616

3.0.4

If TIP is enabled, the HDX system might not successfully call into a TelePresence Server-hosted conference.

When changing the TIP-enabled configuration, disable SIP and then re-enable it. This resets the SIP configuration to apply the TIP setting.

TIP

VIDEO-97680

3.0.5

During Pt-to-Pt calls, Hdx 4500 does not transmit call statistics with the TIP option enabled in Siemens environments. Result is OTX room participants can only see local video.

TIP option should be disabled in Siemens environments.

TPS

VIDEO-97915

3.0.5

Periodically, pixelation occurs following movement during TPS conferences in Polycom and CISCO Room Systems. Pixelization resembles a halo that trails behind any moving object.

 

TPS

VIDEO-97914

3.0.4

H.323 connections to TPS in the ATT network are not established on single screen HDX systems (HDX4500). This issue affects only single screen endpoints, during TPS calls. In single screen environments, there is more restrictive size limit of the TCS (cap set) than on other dual screen HDX endpoints.

For AT&T environments, the workaround is to disable Stereo sound.

Transcoding

VIDEO-81287

2.6

If an HDX system hosting a multipoint call has been configured to display content on Monitor 2, content will be displayed on Monitor 1 if a far-end system sends content under the following circumstances:

          Transcoding is set to OFF.

          A multipoint mixed call (IP, ISDN, SIP) is placed.

          Downspeeding occurs.

Enable Transcoding.

Transcoding

VIDEO-98050

-

Transcoding is not supported for HDX 7000 series systems, but an error message does not display when you enter the systemsetting transcodingenabled command.

 

User Interface

VIDEO-95486

3.0.3.1

When a custom banner is enabled in the user interface, all lines of text under the security banner are not legible.

 

User Interface

VIDEO-95477

3.0.3.1

After you disconnect a call and are asked if you want to add the number to the directory, the message disappears too soon.

 

User Interface

VIDEO-61209

2.0

It may take several minutes for the LAN status indicator to update after the LAN has been reactivated.

 

User Interface

VIDEO-61293

VIDEO-65440

VIDEO-63086

2.0.1, 2.0, 2.0.2

The user interface could redraw improperly after repeated changes to the configuration of Monitor 1.

Navigate to another user interface screen, then return to the original screen. If this does not resolve the issue, restart the system.

User Interface

VIDEO-62867

2.0.0_J

When a system is configured for Basic Mode, it does not report far-site information correctly.

 

User Interface

VIDEO-81340

2.5.0.5

On the Country screen of the setup wizard, you cannot use the Down arrow key on the remote control to access the Country drop down box.

To work around this issue, use the Up arrow key on the remote control or complete the setup wizard using the web interface.

User Interface

VIDEO-81300

2.5.0.5

If an HDX system is connected to a LAN port with EAP enabled, but EAP is not enabled on the HDX system, the HDX system will report IP network connectivity is up (indicated by a green arrow) when it should show IP connectivity is down (indicated by a red arrow).

Enable EAP/802.1X on the LAN Properties page or move the HDX system to a LAN port that does not have EAP enabled.

User Interface

VIDEO-69792

2.5

The statistics for receive content show the maximum that might be received rather than the rate currently being received.

 

User Interface

VIDEO-69620

2.5

When you add HDX system microphones one at a time, the Diagnostics screen may list the version of the first microphone as None. If multiple microphones are connected and you restart the system, they are all correctly displayed.

 

User Interface

VIDEO-65940

2.0.5_J

Selecting the space bar in the onscreen keyboard toggles between upper-case and lower-case letters.

 

User Interface

VIDEO-80600

2.5.0.7

HDX 6000, 7000, and 8000 series systems do not show the IPv6 addresses on the System Information screen when connected to an IPv6 network. This information is displayed in the web interface under Diagnostics > System Information.

 

User Interface

VIDEO-80412

2.5.0.5

The HDX system displays an IP address of 0.0.0.0 on the LAN Properties screen when the LAN cable is disconnected, even if a static IP address was configured on the HDX system.

 

User Interface

VIDEO-90228

3.0.1

In a point-to-point call, if the option box Display Icons in a Call is not enabled, pressing Options or Camera on the remote control or the keypad may not work correctly. Pressing the buttons will cause nothing to occur.
Display Icons in a Call cannot be enabled while in a call, so the setting must be adjusted before or after calls.

Press Home to return to the main menu and press Options or Camera.

Video

VIDEO-95461

3.0.2

The HDX 7000, 8000, and 9000 series room systems display poor quality video on S-Video monitor output 3.

 

Video

VIDEO-94788

3.0.3

The HDX system restarted because it did not meet the H.460 specification for handling reception of multiplexed audio, video, and data over a single stream.

 

Video

VIDEO-91542

3.0.2

During an ISDN point-to-point call, video might sometimes not display on the HDX 9006 system when the HDX system is paired to a Polycom Touch Control.

 

Video

VIDEO-90464

3.0.2

The EagleEye Director may indicate variance in the zoom ratio when tracking to a speaker and then re-tracking to the same speaker during the video conferencing session. Depth information used in the zoom algorithm may be unreliable due to the microphone configuration for pan and tilt.

 

Video

VIDEO-80580

2.6

Occasionally, when a 6M point-to-point SIP call is made between two HDX systems, the called endpoint displays green video at the bottom of the screen for a couple of seconds when the call initially connects, then displays normal video.

 

Video

VIDEO-85838

3.0

Making rapid changes to the selected video source by using API commands might cause the HDX system to display frozen video from one of the sources. To prevent this situation from occurring, allow sufficient time between API commands.

Restart the HDX system.

Video

VIDEO-87018

3.0

You might occasionally notice brief video artifacts when cycling though layouts when using dual monitor emulation. The system will automatically correct these within a couple of seconds.

 

Video

VIDEO-85839

3.0

If you use a computer as a People video source, the video on your HDX system might be slightly clipped.

 

Video

VIDEO-97909

3.0.3

During HDX9004 system calls, loop back video of RSS4000 recordings (8.0.0.0 rev 19040) become frozen at 128Kbps when VRR setting is Enabled "Live Streaming" and "LPR" setting is Disabled "H.264-HP". This issue only occurs on HDX9004 systems and only at 128Kbps.

 

Web Interface

VIDEO-95484

3.0.1

In the web interface, the Japanese language group names in the directory appear garbled.

 

Web Interface

VIDEO-95482

3.0.3

In the web interface, if you select Update to change the time zone or to enable or disable StereoSurround while in a call, the update is not applied and you are unable to move to the next screen.

 

Web Interface

VIDEO-95457

3.0.3.1

HDX systems are unable to answer ISDN voice and analog phone calls through the web interface.

 

Web Interface

VIDEO-95465

3.0.3

The SIP URL address appears in the Name field instead of the Favorites name in the web interface.

 

Web Interface

VIDEO-95452

3.0.3.1

The Sample Sites entry cannot be removed from the directory list in the web interface.

 

Web Interface

VIDEO-80675

2.6

An HDX system with a BRI card installed and configured for NI-1/NI-2 Switch Protocol does not have the Auto BRI Configuration option in the web interface. The local system interface does have the Auto BRI Configuration option.

 

Web Interface

VIDEO-80674

2.6

When an HDX system is configured to automatically answer point-to-point video calls, the web interface does not display a message for an incoming POTS or ISDN voice call for the user to answer the call. The message asking you to accept the call is displayed on the local system interface.

Set Auto Answer Video calls to No. The pop-up message will then be displayed on the web interface.

Web Interface

VIDEO-80605

2.6

In the web interface, Ctrl+Z does not delete text entered into a text field.

Use the Delete key to delete text from a text field.

Web Interface

VIDEO-80603

2.5.0.4

Searching the Directory via the web interface takes up to 45 seconds to retrieve entries if Directory searches are happening on more than 4 simultaneous web interface sessions.

Ensure that only one user at a time performs a directory search.

Web Interface

VIDEO-80106

2.6

HDX systems generate an SNMP alert for each web interface request.

 

Web Interface

VIDEO-80092

2.6

Occasionally, when configuring the Calendaring Service from the web interface, the green registration check mark is not displayed after selecting the Update page.

Refresh the browser page or configure the Calendaring Service from the local system interface.

Web Interface

VIDEO-80074

2.5.0.5

HDX systems with a V.35 card installed do not issue an SNMP alert when H.320 is enabled or disabled via the web interface.

 

Web Interface

VIDEO-80073

2.5.0.5

HDX systems with a PRI card installed do not issue an SNMP alert when H.320 is enabled or disabled via the web interface.

 

Web Interface

VIDEO-79759

2.6

Directory group names do not display correctly in the web interface when using Internet Explorer 7 with either Simplified Chinese, Traditional Chinese, or Korean languages.

Use Internet Explorer 6 or Internet Explorer 8.

Web Interface

VIDEO-77721

2.5.0.6

After performing a system reset on an HDX 9004 or 6000 system, the Wake System button on the Camera Settings web interface page might be missing when the system goes to sleep for the first time. The Wake System button is displayed on the web interface after the system is awakened by the remote control.

 

Web Interface

VIDEO-96330

3.0.3

When a Polycom Classic Viewstation (not EX/FX) joins an existing RMX conference with the HDX system and/or VSX and/or Viewstation EX/FX endpoints, the far site name switches to the name of the Classic Viewstation. However, this does not affect the names displayed onscreen during voice switching. The Classic Viewstation name is only observed under the call statistics screen of the embedded and web interface under Far Site Name. When this error is observed, the Mute Icon of the Classic Viewstation is also displayed on other sites.

Have the Classic Viewstation join the conference first.

This document does not include known issues for HDX systems deployed in Avaya or Broadsoft environments. For information about the known issues in those environments, refer to the Polycom deployment guides for those solutions.

Release Notes Topics

Release Notes

Installing the Software

Software Version History

New Features in Version 3.0.5

Polycom Solution Support

Hardware and Software Compatibility

Corrected Issues in Version 3.0.5

Known Issues

Hardware and Software Requirements

Interoperability

License Information

Support for Polycom Products

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